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Learner Engagement Officer

Educated Appointments are excited to be supporting a well established and growing Ofsted Graded GOOD training provider to hire a Learner Engagement Officer.

We are looking for additional learner engagement officers to join our Skills & Engagement team, working across various contracts including Adult Education Budget, UKSPF, National Careers Service and many more.

Main Purpose

Do you have great people skills, an ability to listen to potential learners and an understanding to offer quality information, advice, and guidance?

We are looking for a Learner Engagement Officer, who will be responsible for building stakeholder relationships to offer IAG to potential learners who are needing to gain new skills or qualifications to support their chances of gaining employment or progressing within their workplace.


In this role you will:

  • Actively promote our offer to all stakeholders, and to meet their individual needs.
  • Develop key working partnerships with internal and external referral partners.
  • Be actively involved with the distribution and promotion of all our Courses ensuing all “active” courses are marketed and any old marketing material is removed from referral partners.
  • To coordinate social media marketing to engage with stakeholders.
  • Work with the Contract Manager to plan and attend networking events and jobs fairs, to promote the services we offer to stakeholders.
  • Identify and meet with people who are not in education, employment, or training, to build trusting and professional relationships and engage them onto Multiply and or Adult Education programmes or refer to employment and apprenticeship vacancies, where relevant.
  • To promote ‘The Futures Experience’ to all customers and stakeholders by having expert knowledge of all Futures products and services to offer the most suitable service needed for the individual customer.
  • To deliver group Information Session presentations, as well as individual information/advice to all customers, signposting them to most appropriate training programmes.
  • To coordinate Support Selection Days through providing administration support, marking assessments, and ensuring that customers are put forward and progressed to the right opportunity for them.
  • Support and enrol learners onto their programme by offering professional Information, Advice and Guidance to provide learners with a detailed Individual Learning Plan to meet their needs.
  • Building a good rapport with the learners, promoting the opportunity, benefits, and outcome further training can bring.
  • Work closely with colleagues and employer contacts to ensure work placements/taster days are appropriate for employer lead training and that learners are fully aware of employer requirements.
  • To work in a target driven and outcome-based environment.
  • To undertake such duties commensurate with the grading of this post as required

Who Are We?

We support people and businesses to develop, grow and be the best they can be. Rated by OFSTED as Good, all of our services are clear, enterprising and bespoke. We are leading a change in career support that focuses on the whole person not just the job applicant. Our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life.  At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these. 

  • Have passion
  • Do the right thing
  • Make a difference

Join our team and help us make a difference to people’s lives.

What can we offer?

  • Pension Plus Plan: Automatic enrolment into the People’s Pension scheme with 5% employer contribution and 3% employee contribution.
  • Holidays: 25 days Annual leave + 8 Bank Holidays during first year of service increasing to 30 days after 5 years and 33 days after 10.
  • Westfield Health insurance covering optical and dental appointments and 24/7 counselling and advice.
  • Westfield Rewards: Access to special offers on goods and services from 450 leading online and high street retailers
  • Holiday Plus: Opportunity to buy additional leave after a year’s service.
  • Protection of Loss of No Claims Bonus/Excess Insurance Scheme: Designed to provide a measure of compensation for Loss of Bonus or payment of Excess,
  • Travel Schemes: Schemes with Nottingham City Transport and Tram network to provide discounted rates for regular bus and tram travel

Does this post interest you? Apply today


East Midlands

Permanent Full Time



Hello my name is Kristian. Speak to me about this role.
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