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Onboarding Officer

Educated Appointments are delighted to be supporting a fantastic training provider based in Nottingham to hire a new Onboarding Officer. 

Our client are a well-established leading training organisation working in and around Nottinghamshire, Derbyshire and Leicestershire. We provide a range of employment related training including Full Time Programmes, Apprenticeships, Employability, Adult Learning Loans and work experience opportunities for adults and young people from diverse backgrounds, that will enhance individuals’ employment potential and qualifications. In our most recent Ofsted inspection in we retained our “Good” rating and we are continuously developing and improving our provision.

Main Purpose

  • To ensure learners receive appropriate and adequate information, advice, and guidance about the programme they are undertaking and understand what is expected of them and how and where they can access support.
  • To improve the success and occupancy of learner numbers across all programmes offered by completing high quality IAG and enrolments and identify new business opportunities with existing employers and referral partners.
  • To challenge all practices and procedures within own role and throughout the organisation and to contribute to and ensure continuous quality improvement.


Key responsibilities

  • Carry out timely in month onboarding of learners, liaising with both learner and employer working in an agile and flexing way.
  • Report any issues with onboarding/enrolments promptly and provide weekly updates on caseload to line manager/team.
  • Carry out timely in month enrolments of learners onto their chosen programme ensuring that you undertake thorough IAG to ensure quality and eligibility for funding and the programme, reporting any issues promptly.
  • Develop and maintain productive relationships with employers to ensure enrolments are timely in month and identify any new opportunities.
  • Develop and maintain productive relationships with referral partners including promoting programmes across all provision to identify new opportunities.
  • Liaise with line manager to resolve issues around enrolments that you are unable to proceed with due to quality/compliance concerns.
  • Ensure that you keep yourself up to date with any changes that impact quality and compliance, including funding rules and quality measures, sharing with the line manager/team as applicable.
  • Effectively manage diary to ensure IAG and enrolments numbers are maximised in month, each month.
  • Support the achievement of the overall sales team target by ensuring IAGs and enrolments are submitted for processing timely.
  • Ensure enrolments are processed to completion and data requirements are closed off by the deadline to ensure we can claim timely, identifying and reporting any discrepancies to line manager and Claims & Compliance Manager.
  • Set up, and maintain, where necessary, electronic learner and employer files/learning agreements/records/ which are stored centrally and securely and can be accessed by the wider teams such as delivery and compliance.

Applicants must have:

  • A transferable skill such as recruitment, compliance, or customer service.
  • Experience of interviewing and guiding a wide range of candidates.
  • Knowledge of government funded programmes.
  • Experience within a training or education environment.
  • Strong administrative skills.
  • Excellent IT skills (conversant with Microsoft Office and social media).
  • Grade A to D in Maths and English or equivalent.
  • Excellent Communication Skills.

Applicants will ideally have:

  • A L3 qualification in Information, Advice and Guidance.
  • Experience of onboarding and enrolling learners onto Apprenticeships.
  • Experience of onboarding and enrolling learners onto Study Programmes.

Does this post interest you? Apply today


East Midlands

Permanent Full Time

£20,701 - £25,197 (Dependent on Experience)


Hello my name is Kristian. Speak to me about this role.
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