Skills Coach (Level 6 Service Designer Apprenticeship)
Are you motivated by helping others achieve their full potential? Do you enjoy coaching, mentoring, and guiding professionals as they apply new skills in the workplace? This is an exciting opportunity to join a fast-growing and forward-thinking training provider who are shaping the future of work and learning.
We are seeking a passionate Skills Coach to support learners on the Level 6 Service Designer Apprenticeship – one of the UK’s most innovative and niche programmes, designed to help organisations transform how they deliver services and create impact for their users.
Are you motivated by helping others achieve their full potential? Do you enjoy coaching, mentoring, and guiding professionals as they apply new skills in the workplace? This is an exciting opportunity to join a fast-growing and forward-thinking training provider who are shaping the future of work and learning.
Main Purpose
This is more than a coaching role. It’s a chance to play a part in the next stage of a provider’s growth, helping to build capability in a field that is becoming increasingly important across the public, private and third sectors. Whether you come from a leadership, management, innovation, or service design background, your expertise and transferable skills will enable you to make a real difference to learners’ journeys.
Responsibilities
As a Skills Coach, you’ll take ownership of a caseload of learners and play a key role in ensuring their success. Your responsibilities will include:
- Learner support and coaching – Deliver personalised 1:1 sessions that encourage reflection, embed learning, and build confidence.
- Assessment and feedback – Review learner portfolios, projects and assignments, offering high-quality developmental feedback.
- Workshop delivery – Support and deliver engaging workshops, both virtually and occasionally in person, bringing the curriculum to life.
- Employer engagement – Build and maintain strong relationships with employers, engaging with stakeholders at all levels including managers, directors, and senior corporate leaders, ensuring learning outcomes are aligned with organisational strategy.
- Progress monitoring – Track learner progress, set measurable goals, and celebrate achievement along the way.
- Embedding practice – Ensure that learners apply their knowledge and skills effectively in their roles, achieving real-world impact.
- Safeguarding and compliance – Promote learner wellbeing and ensure delivery meets Ofsted and DfE expectations.
- Continuous improvement – Contribute to the development of curriculum and delivery by sharing learner insights and advocating for innovation.
Why this role is exciting
- You’ll be at the forefront of an emerging standard – the Level 6 Service Designer Apprenticeship – equipping learners with highly sought-after skills.
- You’ll join a dynamic and ambitious team at a pivotal stage of growth, with opportunities for longer-term progression and influence.
- You’ll benefit from flexible working arrangements – with the choice of hybrid (1–2 days in London) or fully remote working across the UK.
- You’ll enjoy a competitive salary and performance-related benefits, plus access to CPD, mentorship, and clear career development pathways.
- You’ll collaborate with inspirational educators, industry specialists, and forward-thinking employers.
- Most importantly, you’ll see the direct impact of your coaching, as learners grow in confidence, capability and influence within their roles.
About you
This role will suit someone who thrives in a learner-centred environment and wants to be part of a team that is driven by impact and excellence. To be successful, you should bring:
- Essential experience and knowledge
- Proven experience coaching apprentices within a UK training provider.
- Strong background in service design, leadership, innovation or human-centred design.
- The confidence and credibility to engage and influence stakeholders at a high level, including directors and corporate leaders.
- Excellent communication skills, able to engage and inspire at all levels.
- A teaching qualification (AET/CET/DET/PGCE) and Assessor qualification (A1/CAVA).
- Confidence in using digital tools, e-portfolios and online platforms.
- Maths and English at Level 2 (or equivalent).
- Desirable skills and qualifications
You’ll also be proactive, organised, solutions-focused, and capable of balancing multiple priorities while keeping the learner experience at the centre of everything you do.
About the Standard (Level 6 Service Designer)
The Level 6 Service Designer Apprenticeship is a ground-breaking programme that prepares professionals to reimagine, redesign and deliver services that meet user needs while driving business outcomes. It is relevant across sectors including healthcare, finance, technology, government and more, reflecting a growing demand for human-centred, sustainable and innovative service design approaches.
As a coach, you will guide learners through this journey, helping them to:
- Research and analyse user needs.
- Design, test and refine innovative service solutions.
- Apply design thinking and human-centred approaches.
- Lead change and influence stakeholders – from frontline staff through to corporate directors.
- Deliver impact for organisations, communities and society.
This makes the role an incredibly rewarding opportunity to contribute to meaningful change at both individual and organisational levels.
Does this post interest you? Apply today
Hybrid/ Remote
Hybrid/ Remote
Permanent Full Time
£30,000 to £40,000 (dependent on experience)
Annually
